Providing visitors to the region with a home away from home and a personal service which is second to none, Properties Unique Ltd has made a big impact on the serviced accommodation industry since it was first established, so much so, that the company recently received the prestigious Special Ambassador for Tourism Award for Outstanding Customer Service for the second year running
Properties Unique was established two and a half years ago by owner and proprietor Vivien Herrera-Lee and offers a luxurious alternative to hotels for those visiting the North East on either a short or long-term basis. With accommodation available at some 20 developments in some of the most impressive locations in the region, it’s hardly surprising the company has an ever-expanding portfolio of both corporate and leisure clients.
Serviced accommodation has emerged as a popular choice for those travelling to the North East. Cheaper than hotels and offering more privacy, flexibility and space, the apartments are beautifully finished with all the comforts of home to make your stay as enjoyable as possible.
But it’s not just the high standard of accommodation which has set Properties Unique apart and made them a double Award winner. With this company, the focus is very much on providing an exceptionally efficient, personal and friendly customer service.
Vivien explained: “My prime concern is for our guests and we never hesitate to go that extra mile for them. Lots of our guests are coming from over seas, often alone, so it’s very important that they are made to feel welcome from the minute they arrive. We personally meet them either at the airport or railway station, drive them to their accommodation and familiarise them with the area.
We make a special point to keep in touch throughout their stay, making sure they have every thing they need. We receive excellent reviews from all our guests, which I am so proud of.
In acknowledgment of such an exceptional level of personal service, Vivien and her team were named as winners of the Outstanding Customer Service award in the Special Ambassador for Tourism category of the 2006 Alive awards, following on from their previous success in 2005.
I would like to pay tribute to the tremendous staff I have, especially my son Ishmael, who is our Marketing Director and since joining the Company has been extremely instrumental in raising the company profile and bringing in new business. Without good staff, a company can fail miserably and I’m lucky to have such an excellent team.
“Little did I dream two and a half years ago, when the company was first established, that I’d be carrying the title of Ambassador for Tourism – it’s such an achievement.
“The North East has developed into a place that we can be very proud of, and together with the beautiful luxury serviced accommodation we can provide, the region certainly has a lot to offer visitors.”